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Always on. Always protected.

Managed IT, security, and backup for growing teams. Monitored around the clock and answered by people who know your setup.

Book an assessment See plans

Example live statuses: a threat blocked on a remote laptop, a backup verified at the head office, and devices patched at a branch office. By the assessment form, the globe labels the head office as your business, watched around the clock.

We support Microsoft 365, Windows, and the tools you already use

Why it matters

Too much small-business IT runs on luck. One reused password, one untested backup, and a single bad morning can cost a week.

  1. Fewer interruptions

    Monitoring flags problems early, so fixes start before work stops.

  2. Costs you can plan

    One monthly price per user, with no surprise invoices.

  3. A fast way back

    Tested backups and a written plan for the day something breaks.

Services

Every layer of your IT, one team.

Each service is a layer of protection around your business. Pick one to see what it covers.

Stop threats before they reach your team

Endpoint protection, email filtering, and multi-factor sign-in on every account, watched around the clock.

  • Endpoint detection and response
  • Email and phishing filtering
  • Security awareness training

IT health check

Check your IT in five questions.

Pick the answer closest to your setup. Your score updates as you go.

Do you test your backups?
Who uses multi-factor sign-in?
Do updates install automatically?
Who handles IT problems?
Do you have a written recovery plan?

Process

From first call to fully managed in four steps.

  1. Assess

    We review your devices, network, accounts, and backups, then show you plainly what is working and what is at risk.

  2. Plan

    You get a written plan, a fixed monthly price per user, and response times you can hold us to.

  3. Onboard

    We install monitoring, secure every account, document your setup, and introduce your team to the help desk. Most teams are onboarded in [two to four] weeks.

  4. Monitor

    Around-the-clock monitoring, monthly reports, and quarterly reviews keep things improving, not just running.

Plans

One price per user, everything managed.

Every plan includes onboarding, monitoring, and the help desk. Choose how deep the cover goes.

  • Essentials

    For small teams that need a dependable help desk.

    [$65]per user, per month

    • Help desk in [business hours]
    • Monitoring and updates on every device
    • Microsoft 365 management
    • Endpoint protection
    • A monthly report
    Book an assessment

  • Recommended

    Business

    Security and backup for teams that cannot afford downtime.

    [$110]per user, per month

    • Everything in Essentials
    • Help desk [7am to 7pm]
    • Email filtering and multi-factor sign-in
    • Daily backups with test restores
    • Quarterly reviews
    Book an assessment

  • Complete

    For regulated teams and businesses growing fast.

    [$160]per user, per month

    • Everything in Business
    • Help desk [around the clock]
    • Security awareness training
    • Compliance documentation
    • A named engineer
    Book an assessment

[Minimum five users.] Hardware and one-off projects are quoted separately.

Compare every feature
What each plan includes
FeatureEssentialsBusinessComplete
Help desk hours[Business hours][7am to 7pm][24/7]
Remote and phone support
Monitoring and updates
Microsoft 365 management
Endpoint protection
Email filtering and multi-factor sign-in
Daily backups with test restores
On-site visits[Billed hourly][Two a month][Unlimited]
Security awareness training
Compliance documentation
Reviews with your team[Yearly][Quarterly][Monthly]

Response times

Help that arrives when it matters.

Every request gets a priority, and every priority has a target in your plan.

  1. P1

    Critical

    Business stopped, everyone affected.

    Response within [15 minutes]

  2. P2

    High

    A team or a key system is down.

    Response within [1 hour]

  3. P3

    Normal

    One person cannot work as usual.

    Response within [4 hours]

  4. P4

    Request

    Changes, new starters, and questions.

    Response within [1 business day]

Targets apply in the hours your plan covers. [Critical issues are answered around the clock on every plan.]

Four colleagues talking around a laptop at a standing desk
Hands setting up a new laptop at a desk beside a phone and a plant

About

A small team that knows your setup.

CONDUIT looks after the IT of businesses with [10 to 150] people. We set up and watch over your devices, accounts, and networks, and when you call, you reach an engineer who already knows how your business runs.

Based in
[Denver, Colorado]
Founded
[2014]
Team
[12 engineers]
Certifications
[Microsoft Solutions Partner, CompTIA Security+]

FAQ

Questions we hear before the first call.

How does per-user pricing work?

You pay one monthly price for each person we support. It covers their laptop, phone, accounts, and help desk requests. Shared equipment, such as printers and Wi-Fi, is [included at no extra cost].

Can you work alongside our own IT person?

Yes. If you keep someone in house for everyday questions, we take on monitoring, security, and the projects they never get to. You both work from the same ticket history.

How long does onboarding take?

Most teams are fully onboarded in [two to four] weeks. We start with the assessment, then secure every account, install monitoring, and document your setup before the help desk goes live.

Is there a long-term contract?

Plans run [month to month after a 12-month first term]. You can change plans as your team grows, and if you ever leave, [we hand over every password and document].

What happens if something breaks after hours?

Critical issues reach an on-call engineer [around the clock] on every plan. Everything else is picked up at [the start of the next business day], in priority order.

Do you support Macs and remote staff?

Yes. We manage Windows and Mac laptops, phones, and tablets wherever your team works, with the same monitoring, updates, and security as the devices in your office.

What does the assessment cost?

The assessment is [free]. You get a [30 minute] call and a written summary of what we find, with no obligation to sign up.

Assessment

See where your IT stands, in one call.

Tell us a little about your team. We reply within [one business day] to book a time that suits you.

  • A [30 minute] call
  • A written summary of what we find
  • No obligation

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We only use these details to arrange your assessment.